IT Outsource (ITO) provides IT solutions for various industries.  ITO provides three distinctive levels of support, namely Application Hosting, Online and On-Site Technical Support and Online Training Support.

Application Hosting

ITO provides business application hosting for estimating, accounting, point-of-sale, business management, interconnectivity to 3rd party information providers, and interconnectivity to 3rd parties for assignments and receipt of payments.  Essentially all business applications can be operated in this mode. This eliminates the need for businesses to purchase and maintain network servers at their business locations. Included in our annual contract for software application hosting is a limited amount of technical support including the first 15 minutes of each customer help-desk call, customers do not get billed for these initial multiple 15 minute calls. Technical support hours that exceed the 15 minute rule are charged at a non-contract retail hourly rate to the nearest hour.

Online and On-Site Technical Support

ITO provides superior technical support by being able to connect in seconds to the callers computer “session” and correcting user mistakes or software glitches right in front of the customer – yet done totally remotely. Online and On-Site Technical Support are provided by a pre-arranged amount of hours based on the company’s size, volume of anticipated support needs, number of users, type and quantity of user applications. This enables the company to have pre-determined costs per month for technical support services – it’s predictable, contracted, and controllable.

Online technical support or "Help Desk" is a support function that IT Outsource provides to companies with or without other services. In other words, if all your company needs is someone to handle your IT Support Overload, we are the company for you to consider. We can offer support for your software needs in a transparent mode. It would appear to callers that the call made to your help desk and answered by IT Outsource technicians was actually handled right in your own infrastructure.  This is particularly helpful when companies have a new release of software that might require additional staff for support, but might later taper off. This can be accomplished with much less expense and time for training. Contact our sales department for further information on your application support needs.

On-Site support is offered for businesses in restricted geographic regions where IT Outsource has available technicians to reasonably provide on-site service and maintenance. Generally, most businesses have an employee that has the limited technical ability required to make local hardware adjustments, switching, or item replacement.  With this capacity or another IT Specialist on-site, IT Outsource can provide up to 95% of all of the business’ technical support in an online mode, the other 5% can be accomplished by such an individual.

Online Training Support

ITO serves as the technology provider for a variety of online training applications and methods selected by our client businesses. Each of these services focuses on businesses outsourcing Information Technology functions to IT Outsource – thus freeing up valuable company resources to focus on their primary business functions rather than on their Information Technology. Training programs can now include versions of the company’s actual software applications running “dummy” data rather than the company’s actual “live” data. This provides an extremely safe and bullet-proof environment for trainees to learn and practice proper operation and use of the company’s selected software. By IT Outsource hosting the company’s training software, trainees can now participate in online training sessions including the use of the software application being trained. Trainees will also have access to the software being trained from off-site via any computer with internet access.